The advantages in brief
Minimize waiting times
First come, first served. Distributing calls keeps the wait time down to a minimum.
Build a virtual team of call center or customer service agents
Wherever your employees are working from: they are all part of the virtual call center, and they can all sign in and out using the app or webpage.
A virtual call center also benefits your employees: the distribution of calls makes the customer service role a shared task.
The sign in/ sign out feature ensures that calls are only routed to employees who are logged in.